Quality management basics

To provide with general idea of quality management and ISO 9001:2000 Standard.

1. General approaches to the quality concept.
2. Conceptions of ISO 9001:2000 Standard, basic ideas.
3. What does certificate for quality management system correspondence to ISO 9001: 2000 give to you?

This course is of use for company executives, company quality managers, managers of the departments engaged in the system of Standard ISO 9001: 2000 correspondence certification.

Quality management systems (ISO 9000)and ecological management systems (ISO 14000)

The detailed survey of quality management systems and ecological management basic principles development, study of standards series ISO9000 and ISO 14000.

1. General approaches to the contemporary quality concept.
2. Standards ISO9000 and ISO 14000 structure.
3. Conception of ISO9000 and ISO 14000 standards, basic notions.
4. ISO9001:2000 Standard structure.
5.Compulsory processes, documentation.
6.Optional documentation and models.
7. Sphere of certification.
8.Rules of certification, certifying institutions accreditation.
9. What does certificate for quality management system correspondence to ISO 9001: 2000 give to you? Practical advice.

This course is of use for company executives, company quality managers, managers of the departments engaged in the system of Standard ISO 9001: 2000 correspondence certification.

Internal audit of quality management systems

The main course objective is a skilled training of the potential Internal Audits which meets the requirements of the ISO 9000 Standard and ISO19011:2002 Standard.

Internal Audits training on the company basis (group-training) in “Internal Audit of quality management system” course (12 teaching periods). Training comprises theoretical and practical work, individual tasks and certification exam.

Practical work on internal audit held on the basis of your company and with the potential Internal Audit Experts of “Business-Invest” invited.

Managers, skilled experts, department executives.

The description of business processes

Skills in the description of business processes.

• Process approach, basic and subsidiary processes
• The role of managers, owners, customers and suppliers
• Processes optimisation
• Strategy, planning and control
• Methods of problem solving and process improvement

Top and middle level managers.

Strategic planning

The study of the main strategy types and steps of its development, strategy realization.

– Strategy development
– Strategic analysis
– Strategy realization

Top and middle level managers.

Fund raising

The study of fund raising principles, principles of investment projects evaluation and working out of applications for financing.

– Fund raising
– Investment projects evaluation
– Cooperation with banks in financial resources attraction

Top and middle level managers.

Business planning

The course comprises the study of steps, structure and principles of company’s business-plan drawing and each plan issue study.

- Business-plan drawing stages
- Business-plan content
- The elaboration of every business-plan issue
- Plan evaluation principles

Top and middle level managers.

Labour resources planning

You will be taught to develop an effective manpower policy and strategy aimed at labour resources optimization in accordance with the company needs.

These skills will enable you to plan competently your labour resources essential for the business strategy realization.

• Stages of labour resources planning process;
• Responsibility distribution at labour resources planning;
• Labour resources planning factors;
• The solution of labour shortage problem.

This course is of use for company executives and employment departments specialists.

Staff motivation. Salaries and pays system

You will be taught to apply different staff motivation elements, elaborate salaries and pays systems in accordance with your company and its divisions specific character.

You will be able to see your employees’ goals better and turn them to the achievement of the company strategic goals.

• Theories of motivation;
• Employees’ motives, goals and needs;
• Factors of job satisfaction and dissatisfaction;
• Staff categories and their prime interests;
• Rules of motivation;
• Means of motivation;
• Mechanisms of effective labour stimulation;
• Types and systems of salary payments;
• Basics for remuneration.

This course is of use for company executives and employment departments specialists.

Staff recruitment. Evaluation at the acceptance for employment.

You will be taught to recruit effectively the staff necessary for the company strategy realization, to evaluate candidates for the employment correctly and analyze their personal information.

You will be able to recruit wanted employees maintaining the balance of employee’s expectations and employer’s supply.

• Responsibility distribution at staff recruitment;
• Recruitment and selection of staff process;
• The creation of the potential employee general image;
• Definition of the candidates criteria;
• Internal and external sources of staff recruitment – advantages and disadvantages;
• Stages of job interview;
• Candidates personal information analysis;
• Notification of company’s decision and paper work in case of acceptance.

This course is of use for company executives and employment departments specialists.

Organisational culture

You will be taught to unite the staff on the principles of values, rules and norms of behaviour which determine the success of your business.

• The drawing of the organisational culture profile;
• The company’s organisational culture type definition;
• The establishment of the organisational culture most suitable for the company;
• The development of organisational culture changes lines;
• The determination of the manager role in the formation of organisational culture;
• The estimation of cultural co-ordination of the company.

This course is of use for company executives and employment departments specialists, members of the company development departments.

Evaluation and development of the personnel

You will be taught to evaluate the efficiency of every employee and value his/her impact into the company work.

You will be able to manage personnel’s qualification in accordance with the needs of the company and reveal your employees’ potential.

• Methods of personnel evaluation;
• Personnel evaluation process;
• Personnel evaluation results and their analysis;
• Employees training plan;
• Career planning;
• Career development and staff rotations.

This course is of use for company executives and employment departments specialists.

Knowledge management

You will be taught to develop an effective knowledge management strategy, optimize documents circulation and structure the data practically vital for the maximum usage of company’s intellectual capacity.

• The efficiency of company’s communicational and informational co-ordination analysis;
• Types of knowledge management strategies;
• The choice of knowledge management strategy and its application;
• The estimation of the negative profit at inefficient documents circulation;
• Automated company knowledge management systems.

This course is of use for company executives and employment departments specialists, members of the company development departments.

Organisational structuring

You will be taught to run organisational structure which enables you to realize business strategy in the most efficient way.

• The notion of organisational structure and its importance for the company management system
• Types of the organisational structure
• Methodology of organisational structure formation;
• The diagnosis of the existing organisational structure process;
• The perfection of the company organizational structure process;
• The elaboration of the necessary documentation.

This course is of use for company executives and employment departments specialists, members of the company development departments.

Organisational structuring

The unification of information flows of every accounts issue into unified system for qualified management decisions.

1. Company analysis.
2. The definition of the index system for the management accounts.
3. The definition of the managements accounts forms.
4. The appointment of employees responsible for the management accounts form s and terms of their drawing. 5.Management accounts data consolidation.
6. The definition of the index system (critical indexes) for the management accounts system.
7. The influence of management accounts system on the management decisions making.

Executives, financial managers.

The organisation of the budgeting system

The implementation of the budgeting system for the management of production, realisation, resources, financial flows and other company processes.

1. Conditions essential for the budgeting system organisation.
2.The definition of Centre for Financial Responsibility.
3. The definition of Centre for Profit , Centre for Expenditures and Centre for Investments.
4. Regulating documents, terms of their drawing and personnel responsible members.
5. Budgeting management system resulting documents.
6. Data analysis.
7. Data correction.

Executives, financial managers.

Finance analysis

To backtrace the company development tendencies and define financial strategy.

1.Financial accountants analysis.
2.Assets and capital structure analysis.
3. Financial results and yield analysis.
4.Business activity analysis.
5. Paying capacity analysis.
6.Financial stability and liquidity analysis.

Executives, financial managers.

Finance planning and investment project analysis

To train in investment project finance plan drawing; investment project evaluation from the investor’s point of view; finance plan presenting to the potential investors.

I Introduction

1. Basic terms of finance planning and investment project analysis.

II The course core

2.1. Investment project finance plan.
2.3. Finance sources of investment project.

III Conclusion

Executives, financial managers and entrepreneurs.

Controlling

The shareholders (proprietors) control over the company functioning and company chief activity.

1. The improvement of the finance transparency.
2. The improvement of the financial management efficiency.
3. The investigation of yield rise inner sources.
4. The improvement of strategic management decisions.

5. The intake of skilled managers.
6. Weighted avarage cost of capital.

Shareholders, proprietors.

"Marketing management"

This course aims at assisting the company in the development of relations between consumers and suppliers. It develops the insight into consumers behaviour and market segmentation competence, market research planning, products analysis, price formation, advertising and promotion, competition analysis and marketing planning.

1. Market study, data basis
2. Marketing tools.
3. Analysis of the customers.
4. Analysis of the competitors.
5. Segmentation and positioning.
6. Commodity policy.
7. Price policy.
8. marketing communications complex.

Top and middle level managers.

"Methods of goods and services market promotion"

- to give knowledge in methods of goods and services market promotion to the company executives.

Course objectives:

- to give the flavour of existing methods of goods and services market promotion

- to highlight the most effective methods of promotion

- to train activity planning for company promotion

1. Marketing communications complex.
2. Branding as a vital component of goods and services promotion.
3. Promotion approaches.
Each topic summaries:
1. Demand making and Sale Promotion system. Individual sales. Public Relations. Advertising.
2. Branding. Terms and definitions, general approaches.
3. Promotion activity planning, the choice of the promotion best ways.

Executives, top and middle level managers.

"Direct sales technique"

- The improvement of sellers and consultants and sales managers capabilities.

- The creation of the positive social and psychological team atmosphere.

1. Talks preparations.
2. Personal contact to the client.
3. Determination of the client’s needs and requirements.
4. Presentation.
5. Handling the objections.
6. Bargaining.
7. Sales by telephone.

Managers, experts, sellers.

"PR and advertising"

Introduction into the psychology of interpersonal relationship;

- to give the flavour of communication basics in public relations.

- training in various PR actions, press conferences and presentations arrangements .

1. Communication basics in public relations
2. Corporative "public relations": reputation management.
3. The application of communication means into public relations.
4. "Media relations"

Managers, experts, sellers.